Richard Kearney

Public Sector Performance (eBook, PDF)

Management, Motivation, And Measurement

• Format: PDF

Produktbeschreibung

This volume provides a performance compass for today's public managers, helping them to reconstruct the public's confidence in, and support of, government. It examines specific performance management strategies, including those dealing with quality, employee motivation, and privatization.

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Produktdetails

• Verlag: Taylor & Francis
• Seitenzahl: 384
• Erscheinungstermin: 5. März 2018
• Englisch
• ISBN-13: 9780429966514
• Artikelnr.: 54106688

Autorenporträt

Richard Kearney is professor and chair of the Department of Political Science at East Carolina University. He has served as director of the Institute of Public and Urban Affairs and master of the public affairs program at the University of Connecticut, and was a faculty member at the University of South Carolina and the University of Northern Iowa. Evan Berman is a faculty member in the Department of Public Administration at the University of Central Florida. He has previously taught at the University of Miami, and has served as a policy analyst for the National Science Foundation.

Inhaltsangabe

Introduction
Part 1 Performance Foundations
Productivity and the Process of Organizational Improvement
A Capacity
Building Framework
The Deadly Sins in Public Administration
Humanizing Public Administration
Initiating Change that Perseveres
Turnaround at the Alabama Rehabilitation Agency
Common Barriers to Productivity Improvement in Local Government
Recognizing Management Technique Dysfunctions
Part 2 Performance Strategies
Municipal Management Tools from 1976 to 1993
Putting a Powerful Tool to Practical Use
Reorganizations and Reforms
MBO in State Government
Motivational Programs and Productivity Improvement in Times of Limited Resources
A Technique for Controlling Quality
Adapting Total Quality Management (TQM) to Government
Computer Technology and Productivity Improvement
Organizational Decline and Cutback Management
An Empirical Study of Competition in Municipal Service Delivery
Part 3 Performance Measurement
Excellence in Public Service
How Do You Really Know?
The Self
Evaluating Organization
Program Evaluation and Program Management
Performance Measurement Principles and Techniques
Measuring State and Local Government Performance
Developing Performance Indicators for the Pennsylvania Department of Transportation