Public Service Operations Management (eBook, PDF)

A research handbook
Redaktion: Radnor, Zoe; Upton, David; Williams, Sharon; Kumar, Maneesh; Esain, Ann; Bateman, Nicola

• Format: PDF

Produktbeschreibung

Drawing on a range of theory and frameworks, this book develops the research agenda, and knowledge and understanding in public service operations management, addressing the most pressing dilemmas faced by leaders, executives and operations managers in the public services environment. Of interest to those in public management, service operations management and public policy studies.

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Produktdetails

• Verlag: Taylor & Francis
• Seitenzahl: 480
• Erscheinungstermin: 30. Juli 2015
• Englisch
• ISBN-13: 9781317602958
• Artikelnr.: 43576243

Autorenporträt

Zoe J. Radnor is Professor of Service Operations Management at Loughborough University, UK Nicola Bateman is a Senior Lecturer in Operations Management at Loughborough University, UK Ann Esain is a Lecturer in Logistics and Operations Management at Cardiff University, UK Maneesh Kumar is a Senior Lecturer of Service Operations at Cardiff University, UK Sharon J. Williams is an Improvement Science Fellow with the Health Foundation and an Associate Professor at Swansea University, UK David M. Upton is American Standard Companies Professor of Operations Management at the Saïd Business School, University of Oxford, UK

Inhaltsangabe

1. The Role and Substance of Public Service Operations Management 2. Going
the Distance: Sport operations management in the public and third sectors
3. Non-profit Business Collaboration: Operationalizing a strategy for
non-profit organizations 4. Accidental Lean - Performance improvement in an
NHS hospital and reflections on the role of operations strategy 5.
Humanitarian Aid Logistics: A new area for the public service research
agenda? 6. Service Systems Design and Implementation 7. The Challenges of
Public Sector Demand and Capacity Management: An exploratory case study of
police services 8. Drivers of Change in the UK Fire Service: An operations
management perspective 9. Managing Capacity and Demand in a Responsive
Repairs Service: Lessons from social housing 10. Enterprising Citizens and
the Big Society: The impact of the entrepreneurial university on public
services 11. The Challenges of Performance Measurement in Third Sector
Organizations: The case of UK advocacy services 12. Extending Operations
Management Framework to Public System: Public grievance redressal system in
urban local bodies in Karnataka, India 13. Are we Closing the Loop?
Examining the design of voluntary sector performance measurement systems
14. Improving Quality and Performance with the Public Sector Scorecard 15.
Deconstructing Lean Policing in England and Wales: A knowledge creation
perspective 16. Operationalizing Lean in Services: Rediscovering service
blueprinting 17. Lean in the NHS: A case study of a whole organisation
approach to lean implementation across an English hospital 18. A Lean
Healthcare Journey: The Scottish experience 19. The English Patient
Experience: Does healthcare service quality matter? 20. Mapping
Institutional Pressures for e-SCM Adoption: The case of health c