D. H. Stamatis

Quality Assurance (eBook, ePUB)

Applying Methodologies for Launching New Products, Services, and Customer Satisfaction

• Format: ePub

Produktbeschreibung

In many industries, launching of new products/services is a way of life. The idea of bringing new products and services into the market however presents many problems for timing, cost and quality. For example: in the automotive industry the recalls for millions of vehicles in the last several months have been very expensive and have had a negative effect on customer satisfaction. Similar issues have been reported with chicken contamination and energy organizations. This book addresses requirements for both customer and supplier that need to be followed so that problems can be avoided and customer satisfaction can be reached.

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Produktdetails

• Verlag: Taylor & Francis
• Seitenzahl: 652
• Erscheinungstermin: 4. September 2015
• Englisch
• ISBN-13: 9781498777551
• Artikelnr.: 57497526

Autorenporträt

Dean H. Stamatis is the president of Contemporary Consultants Co., in Southgate, Michigan. He is a specialist in Management Consulting, Organizational Development, and Quality Science. He has taught Project Management, Operations Management, logistics, Mathematical Modeling, Economics, Management and Statistics for both graduate and undergraduate levels at Central Michigan University, University of Michigan, ANHUI University (Bengbu, China), University of Phoenix, and Florida Institute of Technology. With over 30 years of experience in management, quality training and consulting, Dr. Stamatis has serviced numerous private sector industries including but not limited to: Steel, Automotive, General manufacturing, tooling, electronics, plastics, food, navy, department of defense, pharmaceutical, chemical, printing, healthcare and medical device.He is a certified Quality Engineer through the American Society of Quality Control, certified Manufacturing Engineer through the Society of Manufacturing Engineers, certified Master Black Belt through IABLS, Inc. and he is a graduate of BSi's ISO 900 Lead Assessor training program.Dr. Stamatis has written over 70 articles, presented many speeches and has participated in both national and international conferences on quality. He is a contributing author on several books and the sole author of 42 books.

Inhaltsangabe

Part One: Original Equipment Manufacturing (OEM) Responsibilities: Timing
(Product Development). Basic OEM Quality System. . Manufacturing (facility)
Site Assessment (MSA). Sourcing. Segmentation. Supplier Development. Role
of Supplier Technical Engineer. Part Two: Supplier Responsibilities:
Commitment to Continual Improvement. Lean Manufacturing. Quality Operating
System (QOS). Certification to the International Standard and Customer
Specific Requirement. Statistical Process Control (SPC). Problem Solving
Methodology. Internal Audits. Poka-Yoke. Measurement System Analysis (MSA).
Supplier's Perspective of APQP. Supplier's Perspective on the PPAP.
Capacity Analysis. Geometric Dimensioning and Tolerance (GD&T). A Typical
Detailed Expectation List of a Site Assessment by the Customer to the
Supplier's Facility. PPAP Checklist. Mistake Proofing. Preparation for an
Audit. Miscellaneous Forms. Glossary. Selected Bibliography.