Margareta Friman is Professor of Psychology at Karlstad University (Sweden). She is Associated Editor of the Frontiers in Psychology, Environmental Psychology (2016-present). In 2014, she received the Håkan Frisinger Foundation for Transportation Research Award as a prominent researcher. Margareta Friman has authored and co-authored close to 100 book chapters, articles, and technical reports primarily in the areas of consumer satisfaction, service quality in public transport, soft transport policy measures and travel behavior, and consumer emotions. Her articles have been published in international journals in psychology, economics, and transportation. Dick Ettema graduated from Eindhoven University of Technology with a Ph.D. in architecture, building and planning. After working both in academia and consulting, he is now Associate Professor of Human Geography at Utrecht University. Dick Ettema has co-edited one book and has published about 100 articles, bookchapters and technical reports in the area of activity and time use analyses, accessibility analysis, longer-term mobility decisions and well-being implications of travel. His articles have been published in journals in transportation and urban planning. He is member of the Committee on Travel behaviour and Values of the US Transportation Research Board, co-chairman of the World Conference of Transportation Research Special Interest Group on Travel and ICT, and member of the editorial boards of Journal of Choice Modelling and Journal of Transport and Land Use. Lars E. Olsson graduated from Göteborg University with a Ph.D. in Psychology of decision making. After a position as researcher at the Center for Consumer Research at the School of Business, Economics, and Law in Gothenburg, he was in 2009 recruited to the Service and Market Oriented Transport Research Group (SAMOT). He is now Associate Professor of Psychology at Karlstad University. Lars E. Olsson has published research in the areas of sustainability, environmental behavior, consumer experiences, travel behavior and well-being. His articles have been published in international journals in psychology, environmental studies, economics, and transportation.
