Responding to Crisis (eBook, PDF)

A Rhetorical Approach to Crisis Communication
Redaktion: Millar, Dan Pyle; Heath, Robert L.

• Format: PDF

Produktbeschreibung

This edited volume takes a rhetorical point of view on crisis communication, examining the sorts of statements that can be made prior to, during, and after a crisis. For students, scholars, and practitioners interested in crisis communication.

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Produktdetails

• Verlag: Taylor & Francis
• Seitenzahl: 392
• Erscheinungstermin: 8. Dezember 2003
• Englisch
• ISBN-13: 9781135640248
• Artikelnr.: 41065703

Autorenporträt

Dan Pyle Millar, Robert L. Heath

Inhaltsangabe

Contents: R.L. Heath
D.P. Millar
A Rhetorical Approach to Crisis Communication: Management
Communication Processes
and Strategic Responses. D.P. Millar
Exposing the Errors: An Examination of the Nature of Organizational Crises. R.L. Heath
Part I:Crisis Preparation: Planning for the Inevitable.D.W. Stacks
Crisis Management: Toward a Multidimensional Model of Public Relations. T.L. Holder
Constructing Response During Uncertainty: Organizing for Crisis. C. Bechler
Reframing the Organizational Exigency: Taking a New Approach in Crisis Research. B.A. Olaniran
D.E. Williams
Burkian Counternature and the Vigilant Response: An Anticipatory Model of Crisis Management and Technology. W.T. Coombs
S.J. Holladay
Reasoned Action in Crisis Communication: An Attribution Theory-Based Approach to Crisis Management. J.L. Borda
S. Mackey-Kallis
A Model for Crisis Management. M.D. Saunders
Patterns of Conflict Preceding a Crisis: A Case Study Analysis. R.L. Heath
Part II: Crisis Response: The Time to Speak.F.E. Millar
D.B. Beck
Metaphors of Crisis. R.L. Heath
Telling a Story: A Narrative Approach to Communication During Crisis. M.R. Finch
L.S. Welker
Informed Organizational Improvisation: A Metaphor and Method for Understanding
Anticipating
and Performatively Constructing the Organization's Precrisis Environment. K.M. Hearit
J.L. Courtright
A Symbolic Approach to Crisis Management: Sears' Defense of Its Auto Repair Policies. S. Wilihnganz
J.L. Hart
G.B. Leichty
Telling the Story of Organizational Change. J.E. Massey
Managing Organizational Images: Crisis Response and Legitimacy Restoration. R.L. Heath
Part III:After the Dance Is Over: Postcrisis Response.T.L. Sellnow
R.R. Ulmer
Ambiguity as an Inherent Factor in Organizational Crisis Communication. W.L. Benoit
Image Restoration Discourse and Crisis Communication. S.S. Huxman
Exigencies
Explanations
and Executions: Toward a Dynamic Theory of the Crisis Communication Genre. K. Leeper
Downsizing or Reduction-in-Force: A Crisis Residual. F.J. Marra
Excellent Crisis Communication: Beyond Crisis Plans. K.T. Theus
Issue Management During Sudden Executive Departures: Sensemaking
Enactment and Communication.