Use this resource to obtain approaches and guidance for managing persistent problems when other strategies do not seem to work:
- Become familiar with five primary causes of conflict and four dangers of ignoring conflict.
- Gain foundational communication skills for clarifying issues and defining problems.
- Discover conflict resolution strategies for teams, individuals, and large groups.
- Understand the research and expertise that support each response strategy.
- Learn from realistic vignettes that illustrate common conflicts in schools and how a leader might react effectively to overcome resistance to change.
Contents:
Introduction: What's the Real Problem?
Chapter 1: Foundational Skills
Chapter 2: Strategies for Working With Teams
Chapter 3: Strategies for Working With Individuals
Chapter 4: Strategies for Working With Large Groups
Chapter 5: Strategies for When Nothing Seems to Work
Conclusion
References
Index
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