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"Kendra Coulter provides a lucid, accessible, and insightful discussion of strategies for improving retail work, one which, laudably, makes the experiences and voices of often-ignored retail workers a central part of the narrative. This expansive and compelling book offers valuable fodder for everyone concerned about improving standards in this growing sector of the economy, and about the future of work." - Stephanie Ross, Associate Professor and Co-Director,Global Labour Research Centre, York University, Canada
"Coulter should be commended for this valuable contribution to what is still, despite the prominence of retail in global economies, an understudied sector . . . Essential reading." - Times Higher Education