F. Price

Right Every Time (eBook, ePUB)

Using the Deming Approach

• Format: ePub

Produktbeschreibung

A Druid looks at quality control for product and service industries, amplifying from his earlier book Right first time . Some highlights: Quality is a religion, with the same trappings and pitfalls as other religions; humanity can be distorted, but not abolished, by managerial decree and organizatio

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Produktdetails

• Verlag: Taylor & Francis eBooks
• Seitenzahl: 192
• Erscheinungstermin: 28. August 2019
• Englisch
• ISBN-13: 9781000723687
• Artikelnr.: 57595698

Autorenporträt

Frank Price

Inhaltsangabe

1 The Long-Neglected Tools of Quality
Viewpoints
The four peaks of Harrison and Handy
What about you?
Quality
the new religion
The Idiot's Tale: 1
Summary
2 Deming's First Point
Giving away the vision
Change
Second-rate or excellence?
The Idiot's Tale: 2
Concepts of folly and futility: the bottle-to bottle hook up
Summary
3 Deming's Second Point
The 'old' philosophy
The 'new' philosophy
The Idiot's Tale: 3
Summary
4 Deming's Third Point
You know what canz meanz?
The manufacture of tinplate cans
The problem
The solution
Concepts of folly and futility: the poisoned river
The Idiot's Tale: 4
Summary
5 Deming's Fourth Point
Relationship styles
More about customer/supplier relationships
Purchasing criteria
The Idiot's Tale: 5
Summary
6 Deming's Fifth Point
The black art
The Idiot's Tale: 6
Summary
7 Deming's Sixth and Thirteenth Points
People
things and systems - the three props of industry
Applying Deming's sixth and thirteenth points
The Idiot's Tale: 7
Summary
8 Deming's Seventh
Tenth and Eleventh Points
Supervision
The slogan slingers
The holy cow
The Idiot's Tale: 8
Summary
9 Deming's Eighth
Ninth
Twelfth and Fourteenth Points
Fear
The Joshua effect
The Idiot's Tale: 9
Summary
10 Who Needs Religion?
The invisible ones
Getting some help - going out for it
Getting some help - bringing it in
Traps and snares
Dale's pitfalls
Power and its three prongs - the double trident
The 'Message'
The Idiot's Tale: 10
Summary
Select Bibliography
Index