Paul Goodey

Salesforce CRM - The Definitive Admin Handbook - Third Edition (eBook, PDF)

• Format: PDF

Produktbeschreibung

The book begins by guiding you through setting up users and security settings and then progresses to configuration, data management, and data analytics. Next, you will swiftly move on to how to set up organization-wide features that affect the look and feel of the application. Process automation, and approval mechanisms are then covered, along with the functional areas of Sales Cloud, Service Cloud, Marketing Cloud, and Salesforce Chatter. At the end of the book, we cover Salesforce mobile apps and mobile administration, along with techniques to further enhance the system and improve the return on investment.Prerequisites include Enterprise, Unlimited, Performance, or Developer edition of Salesforce CRM along with the System Administrator permission.

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Produktdetails

• Verlag: Packt Publishing
• Seitenzahl: 480
• Erscheinungstermin: 30. Januar 2015
• Englisch
• ISBN-13: 9781784391485
• Artikelnr.: 56817833

Autorenporträt

Paul Goodey, author of Salesforce CRM Admin Cookbook and Salesforce CRM - The Definitive Admin Handbook by Packt Publishing, has over 25 years' experience developing web technology solutions for companies of all sizes across a variety of industries, and has been building solutions with Salesforce CRM since 2006. While working with the Salesforce Lightning Platform, he has enjoyed working as a developer, business analyst, solutions architect, and system administrator to provide solutions for both in-house and consultancy-based end users. Based in the UK, near London, his professional qualifications include Salesforce Certified Administrator, and he is a keen and active member of Salesforce's administrator and developer online communities