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In June, 2007 over 150 service researchers from five different continents assembled in Orlando for this QUIS gathering. Serving as co-hosts were the University of Central Florida's Rosen College of Hospitality Management and the College of Business Administration. Attendees had the opportunity to learn the latest developments in research and practice while mixing with researchers from many other countries, renewing friendships, and hearing presentations by service exemplars from a variety of industries. This e-book brings you some of the best papers presented at QUIS 10 that represent the diversity and quality of this year's conference.
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