This eBook is split into two sections. The first section contains selected papers from the 18th International Conference on ISO & TQM. The three chapters in this section are "e;Uni-economics: impact of sunspot on quality, productivity & business growth"e;, "e;Applicability of SIRIM Green 5-S Model for productivity & business growth in Malaysia"e; and "e;Inbound event tourism attendees: a group qualities-values approach at destination"e;.The second part of the eBook contains selected papers from the 17th Toulon-Verona Conference. The chapters included are "e;The drug logistics process: an innovative experience"e;, "e;Performance journey mapping: a service performance assessment framework"e;, "e;Service-based vs. goods-based positioning of the product concept: effects on customer perceived value"e; and "e;Green supply chain management: practices and tools for logistics competitiveness and sustainability. The DHL case study"e;.
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