Robert F. Lusch

Service-Dominant Logic (eBook, ePUB)

Premises, Perspectives, Possibilities

• Format: ePub

Produktbeschreibung

In 2004, Robert F. Lusch and Stephen L. Vargo published their groundbreaking article on the evolution of marketing theory and practice toward 'service-dominant (S-D) logic', describing the shift from a product-centred view of markets to a service-led model. Now, in this keenly anticipated book, the authors present a thorough primer on the principles and applications of S-D logic. They describe a clear alternative to the dominant worldview of the heavily planned, production-oriented, profit-maximizing firm, presenting a coherent, organizing framework based on ten foundational premises. The foundational premises of S-D logic have much wider implications beyond marketing for the future of the firm, transcending different industries and contexts, and will provide readers with a deeper sense of why the exchange of service is the fundamental basis of all social and economic exchange. This accessible book will appeal to students, as well as to researchers and practitioners.

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Produktdetails

• Verlag: Cambridge University Press
• Erscheinungstermin: 30. Januar 2014
• Englisch
• ISBN-13: 9781139948869
• Artikelnr.: 52857828

Autorenporträt

Robert F. Lusch is the James and Pamela Muzzy Chair in Entrepreneurship at the Eller College of Management, University of Arizona. He is past editor of the Journal of Marketing and Chairperson of the American Marketing Association. Professor Lusch's research focuses on marketing strategy and theory with a major focus on the service-dominant logic of marketing. He is the recipient of many awards including the 2013 AMA/Irwin Distinguished Marketing Educator Award.

Inhaltsangabe

Foreword
Preface
Part I. Premises: 1. The service-dominant mindset
2. Roots and heritage
3. Axioms and foundational premises
4. Service as a guiding framework
Part II. Perspectives: 5. It's all actor-to-actor (A2A)
6. The nature, scope, and integration of resources
7. Collaboration
8. Service ecosystems
Part III. Possibilities: 9. Strategic thinking
10. Conclusions and considerations
Appendix
Index.