Michael J. Astorino

Service (eBook, ePUB)

It's Not Just Good Business

• Format: ePub

Produktbeschreibung

If you were to rate service on a scale of one to five, where five is "consistently exceptional" and one is "not-so-good," how would you rate the service at your organization? Even though the service sector dominates the United States economy, surveys indicate that customer satisfaction is at an all-time low, which means organizations can stand out by providing better service. Michael J. Astorino, who operated a high-end dry cleaning and upholstery cleaning business in Fairfield County, Connecticut for thirty years, explores how to bolster customer service and company culture in this business guide. Learn how to: . train employees when they have different schedules and work in different locations; . help give employees service concepts that they can apply . improve the culture of service within your organization; . hone your skills as the leader of a business; . make your business stand out from competitors. The author emphasizes these concepts not only lead to sales but employee retention and an overall positive work environment. . He also shares how as a practicing Catholic, he ignited his faith and found more meaning at work by focusing on providing excellent service to staff as well as customers.

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Produktdetails

• Verlag: WestBow Press
• Seitenzahl: 150
• Erscheinungstermin: 5. September 2024
• Englisch
• ISBN-13: 9798385031856
• Artikelnr.: 72355926

Autorenporträt

Michael J. Astorino has been married for thirty-six years and has three daugthers. He has successfully navigated a dry cleaning business through a casual clothing trend that has decimated the industry and closed many buisinesses. He embraces change and is fond of quoting Benjamin Franklin, who said, "When you're done changing, you're done!"