A. Reza Hoshmand, Po Chung

Service Leadership (eBook, ePUB)

Leading with Competence, Character and Care in the Service Economy

• Format: ePub

Produktbeschreibung

Service Leadership offers students, researchers and leaders a leadership model originating in the service economy--but which is gaining ground in all sectors and industries--explained by experts that were key actors in that origination at DHL International.

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Produktdetails

• Verlag: Taylor & Francis
• Seitenzahl: 208
• Erscheinungstermin: 15. August 2021
• Englisch
• ISBN-13: 9781000414400
• Artikelnr.: 62129881

Autorenporträt

A. Reza Hoshmand, PhD, is Senior Special Advisor for the Global Institute of Service Leadership. He has taught at various public and private universities including Harvard.

Po Chung is Chairman of the Global Institute of Service Leadership. He was the chairman and co-founder of DHL International.

Inhaltsangabe

1. Introduction to Service Leadership 2. 21st Century Realities 3.
Leadership Reorganized 4. Service Leadership Method 5. Dynamics of Service
Leadership (The Promise) 6. Joyful Leadership 7. Ethical Dilemmas facing
Service Leaders 8. Entrepreneurial Path in Service Leadership 9. Organic
Vs. Mechanistic Structure for Leadership 10. Microenterprises and Service
Leadership 11. Service Leadership in Times of Crisis