Service Work (eBook, ePUB)

Critical Perspectives
Redaktion: Macdonald, Cameron; Korczynski, Marek

• Format: ePub

Produktbeschreibung

Everyday, we are bombarded with advertising images of the smiling service worker. The book is written with the aim of focusing beneath the surface of these fairy tale images, to seek out and understand the reality of service workersa (TM) experience. Within the sociology of work and related literatures, there are an increasing number of empirical studies of different types of service work, but there has been little progress in attempts to theorize the nature of service work, per se. This book fills this gap by bringing together major scholars from the US and UK who use a range of critical perspectives to explore key elements in the organization and experience of contemporary service work. It will make an invaluable secondary text for advanced undergraduates and graduates studying courses/modules such as sociology of work, industrial sociology, social theory and work, organization studies, and organizational theory.

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Produktdetails

• Verlag: Taylor & Francis
• Seitenzahl: 216
• Erscheinungstermin: 20. August 2008
• Englisch
• ISBN-13: 9781135926601
• Artikelnr.: 38403921

Autorenporträt

Marek Korczynski is Professor of Sociology of Work at Loughborough University. He is the author of On the Front Line: Organization of Work in the Information Economy, co-authored with Steve Frenkel, Karen Shrine, and May Tam, Social Theory at Work, co-edited with Randy Hodson and Paul Edwards, and Human Resource Management in Service Work (Palgave MacMillan 2002). Cameron Macdonald is Assistant Professor in the Sociology Department of the University of Wisconsin-Madison. She is the author of Shadow Mothers: Nannies, Au Pairs, and the Micropolitics of Mothering, and Working in the Service Society (co-edited with Carmen Sirianni).

Inhaltsangabe

1. Critical Perspectives on Service Work: An Introduction, Marek Korczynski
and Cameron Macdonald 2. Chaplin's Modern Times: Service Work,
Authenticity, and Nonsense at the Red Moon Café 3.The Globalization of
Nothing and the Outsourcing of Service Work 4. The Disneyization of Society
5. Understanding the Contradictory Lived Experience of Service Work: The
Customer-Oriented Bureaucracy 6. Labor Process Theory: Putting the
Materialism Back into the Meaning of Service Work 7. Intersectionality in
the Emotional Proletariat: A New Lens on Employment Discrimination in
Service Work 8. The Globalization of Care 9. The Promise of Service Worker
Unionism 10. Conclusion - Latte Capitalism and Late Capitalism: Reflections
on Fantasy and Care as Part of the Service Triangle