Roy Justus, David Zhao

ServiceNow for Architects and Project Leaders (eBook, ePUB)

A complete guide to driving innovation, creating value, and making an impact with ServiceNow

• Format: ePub

Produktbeschreibung

ServiceNow is the leading enterprise service management platform that enables the effective management of services in a modern enterprise.
In this book, you’ll learn how to avoid pitfalls that can challenge value realization, where to focus, how to balance tradeoffs, and how to get buy-in for complex decisions. You’ll understand the key drivers of value in ServiceNow implementation and how to structure your program for successful delivery. Moving ahead, you’ll get practical guidance on the methods and considerations in securely using ServiceNow. You’ll also learn how to set up a multi-instance environment including best practices, patterns and alternatives in the use and maintenance of a multi-instance pipeline. Later chapters cover methods and approaches to design processes that deliver optimal ROI. Further, you’ll receive tips for designing technical standards, designing for scale, ensuring maintainability, and building a supportable instance. Finally, you’ll focus on the innovative possibilities that can be unlocked in a ServiceNow journey which will help you to manage uncertainty and claim the value of being an early adopter.
By the end of this book, you’ll be prepared to lead or support a ServiceNow implementation with confidence that you’re bringing not only a solution but also making an impact in your organization.

Produktdetails

• Verlag: Packt Publishing
• Seitenzahl: 252
• Erscheinungstermin: 1. Dezember 2022
• Englisch
• ISBN-13: 9781803247434
• Artikelnr.: 70225450

Autorenporträt

Roy has spent his career automating and optimizing enterprise processes with a primary focus on the ServiceNow Ecosystem. His experience spans regional, national, and multinational firms across a broad array of industries where he has served in technical architecture and strategic advisory roles. Having spent years as the architect of large and complex deployments Roy now leads teams working on the cutting edge of the ServiceNow ecosystem to drive innovation and value from the best of the platform. Roy holds the Certified Master Architect designation as well as numerous other ServiceNow Certifications.