Serviceology for Services (eBook, PDF)

7th International Conference, ICServ 2020, Osaka, Japan, March 13-15, 2020, Proceedings
Redaktion: Takenaka, Takeshi; Minami, Chieko; Han, Spring

• Format: PDF

Produktbeschreibung

This book constitutes the refereed proceedings of the 7th International Conference on Serviceology for Services, held in Osaka, Japan, in March 2020.

The 16 full papers and 3 short papers presented in this volume were carefully reviewed and selected from 58 submissions. The papers are organized around the following topics: hospitality management; service innovation and employee engagement; service marketing and consumer behavior; customer experience and service design; service engineering and implementation.

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Produktdetails

• Verlag: Springer Nature Singapore
• Seitenzahl: 309
• Erscheinungstermin: 19. Februar 2020
• Englisch
• ISBN-13: 9789811531187
• Artikelnr.: 58687106

Inhaltsangabe

Hospitality Management.- Service Innovation and Employee engagement.- Service Marketing and Consumer Behavior.- Customer Experience and Service Design.- Service Engineering and Implementation.