From July 1-5, 2012 the 4th P&OM World Conference that also served as the 19th International Annual EurOMA Conference was held in Amsterdam, The Netherlands. The conference was a joint effort between the Universities of Groningen, Rotterdam, Eindhoven and the two universities in Amsterdam (University of Amsterdam, and VU University Amsterdam). The central theme of the conference was Serving the World.This special issue has been assembled from the best papers presented at the conference.
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