Digitalization, defined as the process of moving to a digital business, is no longer a choice but an imperative for all businesses across all industries and regions. Taking a step toward becoming a digital enterprise is demanding and challenging. This book sheds light on cross-industry and industry-specific trends in digital innovation and transformation and on digitalization use cases.
The dimensions of customer centricity, leadership and strategy, business models, including offerings (products and services), processes, structure and governance, people and skills, culture, and technology foundation can serve as orientation for digitalization. The articles in this book touch on all dimensions of this digital innovation and transformation framework and offer possible answers to some of the pressing questions that arise when practitioners seek to digitalize their business.
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"Shaping the digital enterprise is an edited collection of 15 chapters compiled by a SAP business transformation services (BTS) team. ... Most chapters have tables or diagrams that highlight important concepts. ... 'Key learnings' and references are at the end of each chapter. ... The editors and authors are accomplished international researchers, consultants, and practitioners. ... read this book and help shape the digital future to create positive business and social change." (Ernest Hughes, Computing Reviews, February, 2017)
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