Katrina Pugh

Sharing Hidden Know-How (eBook, ePUB)

How Managers Solve Thorny Problems With the Knowledge Jam

• Format: ePub

Produktbeschreibung

Using knowledge that an organization already has is one of the great management ideas of the last fifteen years. Putting Knowledge to Work provides external consultants, internal facilitators, and leaders with a five-step process that will help them achieve their knowledge management goals. The five steps, Knowledge Jams, show how to set the direction, foster the correct tone, conduct knowledge capture event, and integrate this knowledge into the organization. In addition, the author introduces conversation practices for participants to effectively co-create knowledge and discover context.

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Produktdetails

• Verlag: Wiley-Blackwell
• Seitenzahl: 272
• Erscheinungstermin: 1. März 2011
• Englisch
• ISBN-13: 9781118010938
• Artikelnr.: 37350185

Autorenporträt

Katrina Pugh is president of AlignConsulting, specializing in business planning and knowledge-based transformation. Kate held leadership positions with PwC Consulting/IBM, JPMorgan, Intel Corporation, and Fidelity Investments.

Inhaltsangabe

Foreword by Nancy M. Dixon ix
Introduction xiii
Chapter One: Knowledge Jam Rationale: Solving Thorny Problems 1
What's Not Working? 3
Blind Spots 6
Mismatches 9
Knowledge Jails 11
Sidebar: Contrasting the Effects of Non-Participative Versus Collective
Capture 14
Chapter Two: Knowledge Jam Basics 19
Step 1: Select 22
Step 2: Plan 24
Step 3: Discover/Capture 25
Step 4: Broker 27
Step 5: Reuse 29
Chapter Three: Discipline 1: Facilitation 31
The Facilitator's Mandate 33
1. Facilitating the Select Step 34
2. Facilitating the Plan Step 38
3. Facilitating the Discover/Capture Step 49
4. Facilitating the Broker Step 64
5. Facilitating the Reuse Step 65
Chapter Four: Discipline 2: Conversation 67
Posture of Openness 69
Pursuit of Diversity 74
Practices of Dialogue 80
Chapter Five: Discipline 3: Translation 89
Brokers' Motivators 91
Brokering Basics 94
Chapter Six: Bespeckled, Married, and Emancipated 107
Boundary-Spanning 108
Surfacing Usable Insight 109
Putting Knowledge to Work 111
Chapter Seven: Knowledge Jam Heritage: Prequel to the Three Disciplines 115
Intelligence Acquisition 116
Organizational Learning 121
Sidebar: Structural Dynamics: Strategically Simulating Diversity 128
Collaboration Technology 135
Chapter Eight: Comparing Knowledge Jam to Other Knowledge-Capture Methods
141
A Facilitation-Conversation-Translation Scale 142
Chapter Nine: Building a Knowledge Jam Practice 157
Building a Business Case and Selling Knowledge Jam 159
Sidebar: The Price is Right! 174
Cultivating Knowledge Jam Facilitators 177
Measuring and Promoting Success 180
Chapter Ten: Knowledge Jam for Leading Change and Leveraging Social Media
183
Using Knowledge Jam for Leading Change 185
Sidebar: Jamming in the Boardroom-Shared Insight in Action 188
Knowledge Jam for Business Transformation and Social Media 190
Chapter Eleven: An Invitation 199
Why Knowledge Jam (and Other Forms of Knowledge Elicitation) Will Take Off
200
You Have Your Toolkit 201
More Than a Business Tool 203
Appendices 205
A: Knowledge Types 205
B: Knowledge Jam Templates 209
C: Glossary of Terms 215
D: Case Studies 219
Institute for Healthcare Improvement (Healthcare Quality Improvement
Non-Profit) 219
Forest Bioproducts Research Institute (New Energy Institute) 222
E: Knowledge Jam Practice FAQs 225
Notes 233
Acknowledgments 239
The Author 241
Index 243