Zetterberg gives a searching review of the various ways in which social practitioners attempt to use the accumulated knowledge of social science. He proceeds with a compact summary of the knowledge of the academicians of social science, noting that practitioners are often unaware of much useful academic knowledge. The process by which this knowledge is transformed into practical advice is spelled out in detail, and is illustrated with examples from an actual consultation about problems faced by an art museum that wanted to increase its audience.
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