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"McTear's book provides both a very recommendable entry point for novices or students who want to become familiar with spoken dialogue systems and a good reference manual for practitioners and researchers. The book is attractively presented and structured in a well-thought-out way. It is clearly written and easily understandable. The large number of examples given in the text introduce some variety to the topics." (Johannes Pittermann, Computational Linguistics, Vol. 31 (3), 2005)