- A better understanding of what customers demand from the services they pay for, and the extent to which they are willing to pay for improvements or be compensated for a reduction in performance
- Development of models to predict asset failure and to identify and concentrate investment on critical assets Improved management systems
- Improved accounting for costs and benefits and their incorporation within an appropriate cost-benefit framework
- Incorporation of risk management techniques
- Utilisation of advanced maintenance techniques including new rehabilitation failure detection technologies
- Enhancements in pipeline materials, technologies and laying techniques.
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