Gerry MacPherson

Strategies to Master Communication at Your Hospitality Property (eBook, ePUB)

• Format: ePub

Produktbeschreibung

Effective communication is crucial for the success of any hotel. resort, inn, bed & breakfast, vacation rental.

It ensures that guests have a positive experience and that all staff members are on the same page when it comes to providing top-notch service.

Additionally, effective communication helps to build trust and loyalty among guests, which can lead to repeat business and positive word-of-mouth recommendations.

Good communication also helps to resolve any problems that may arise during a guest's stay and ensures that the hotel runs smoothly and efficiently.

From front desk interactions to housekeeping and maintenance, clear communication is essential for ensuring that guests receive the best possible service during their stay.

In short, communication is the backbone of any successful hotel operation.

The "Strategies to Master Communication at Your Hospitality Property" will give you tips and techniques to guide you in effectively communicating with your guests and employees, so they feel safe, secure, and ready to experience all your hotel-resort-inn-bed & breakfast-vacation rental has to offer.

Course includes:

• The Importance of Messaging to Guests
• 6 Brilliant Ways to Manage Employees During a Crisis
• Tips for Marketing and Getting Guests
• How to Magnify Your Hospitality Property Visibility
• How to Use Chatbots to Enhance Your Guest's Communications
• Collecting Guest Email Addresses Step By Step
• How to Build An Email List With Lead Magnets

Find out how to master communication at your hospitality property.

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Produktdetails

• Verlag: Keystone HPD
• Erscheinungstermin: 6. Februar 2023
• Englisch
• ISBN-13: 9798215308813
• Artikelnr.: 67410379

Autorenporträt

Gerry MacPherson is a travel authority with decades of hotel, resort, inn and bed & breakfasts visitation experience. He has spent 1000's of nights in properties of all sizes and classes worldwide, conducting countless site inspections for a number of world-class tour and travel companies, as well as received feedback from 100,000's of customers.

This knowledge has given him a unique insight into the wants, needs and requirements of individual and group travellers, as well as management and employees.