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Strength-based Lean Six Sigma is a new way of approaching process improvement that combines the best practices of two established methodologies to generate a new approach in order to help you develop and deliver increased high performance in any organization. It is the first book to use approaches in business improvement as well as organizational change for optimum organizational performance and improved agility. Combining the energy and motivation released through a strengths-based approach with the focus on quality and efficiency generated by lean six sigma, it offers practitioners from…mehr
Strength-based Lean Six Sigma is a new way of approaching process improvement that combines the best practices of two established methodologies to generate a new approach in order to help you develop and deliver increased high performance in any organization. It is the first book to use approaches in business improvement as well as organizational change for optimum organizational performance and improved agility.
Combining the energy and motivation released through a strengths-based approach with the focus on quality and efficiency generated by lean six sigma, it offers practitioners from all disciplines the opportunity to understand each other and work successfully together to drive effective and powerful change programmes.
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Autorenporträt
David Shaked is a certified Lean Six Sigma Master Black Belt with many years of experience on-the-ground implementing and teaching these approaches with different organisations and functions.He is also an AI practitioner and trainer, certified by NTL, the leading organisation in the US for teaching OD practice. David founded Almond Insight, a change management consultancy which helps organizations solve business challenges in sales, marketing, finance, customer services, distribution and human resources.
Inhaltsangabe
Acknowledgements Introduction Navigating this book PART ONE Define 01 Approaches to organizational change and process improvement Process improvement--Historical context Developments in organizational change and change management Six Sigma Lean Thinking Lean Six Sigma Summary 02 Strength-based approaches to change Strength-based approach 1: Appreciative Inquiry Strength-based approach 2: Solution Focus coaching Strength-based approach 3: Positive Deviance Shared themes between the key strength approaches The differences between the strength-based approaches Other complementary tools and approaches Learning more about strength-based change Summary PART TWO Discover 03 The birth of Strength-based Lean Six Sigma A journey of discovery and emergence Problem-solving experience built, Appreciative Inquiry discovered - now what? Appreciating all my skills and building bridges between them Summary 04 The potential contribution of the Strength-based approaches to Lean Six Sigma Appreciative Inquiry Solution Focus Positive Deviance Summary 05 The principles behind the strength-based approach to Lean Six Sigma How have these principles shaped Lean Six Sigma practice and tools? Introducing the Appreciative Inquiry principles What do the Appreciative Inquiry principles mean in the context of Lean Six Sigma? Additional principles to consider from Solution Focus and Positive Deviance, and their meaning for Lean Six Sigma Summary 06 Exploring the 'positive core' Exploring the best of Lean Six Sigma Exploring the best of Appreciative Inquiry, Solution Focus and Positive Deviance Exploring the best in yourself as a change agent/improvement practitioner Exploring the best in the system(s) you are working with Exploring your hopes for the future Summary PART THREE Dream 07 What is Strength-based Lean Six Sigma? How do I define Strength-based Lean Six Sigma? Why this combination? Why not stick to either one approach or the other? Summary 08 The vision for a Strength-based Lean Six Sigma practice Shifting to a new paradigm - key assumptions to reconsider Being Strength-based Lean Six Sigma (instead of thinking or doing) Our key objectives - quality, flow and value What about continuous learning and improvement? Summary 09 Strength-based metrics and performance review How to apply strength-based thinking to scorecards - a few pointers The leadership opportunity - an invitation to think and act differently Summary 10 Approaches to Strength-based Lean Six Sigma The whole organization A priority process A project The project or process team The tools we use Getting started Summary PART FOUR Design 11 The Strength-based Lean Six Sigma Tools Wishbone analysis/success cause analysis The 'value walk' and the 'seven signs of value' Process/value-stream mapping Gemba/Genbutsu ('go see') Strength-based five-why's A3 template Summary 12 The Strength-based Lean Six Sigma process - classic frameworks with a fresh twist PDCA/PDSA DMAIC 5D Summary 13 A proposed design for a strength-based Kaizen event The Kaizen 'define' stage Setting up for success The Kaizen event - Discover and Dream The Kaizen event - Design and Deliver Closing the Kaizen event The Kaizen event - follow up Summary 14 Moving beyond frameworks and tools Developing strength-focused eyes Summary PART FIVE Deliver/Destiny 15 Introducing Appreciative Inquiry to organizations practising Lean Six Sigma What is important to consider when introducing the topic? How to introduce: tips for success Summary 16 Defining the topic of inquiry How to uncover great topics Creating a platform for change Summary 17 Strength-based Lean Six Sigma case stories Case study: From crisis to global competitiveness Case study: The story of adaptive change in Blue Sky Catering Case study: The appreciative way of implementing a lean communication process Case study: Strength-based Lean as a leadership approach Summary 18 Destiny - opening the door to the future of Strengthbased Lean Six Sigma The full spectrum of possibilities for the second generation The case for the third generation Summary Appendix A: A comparison of deficit - and strength-based problem solving Appendix B: Where to learn more about strength-based change References Index
Acknowledgements Introduction Navigating this book PART ONE Define 01 Approaches to organizational change and process improvement Process improvement--Historical context Developments in organizational change and change management Six Sigma Lean Thinking Lean Six Sigma Summary 02 Strength-based approaches to change Strength-based approach 1: Appreciative Inquiry Strength-based approach 2: Solution Focus coaching Strength-based approach 3: Positive Deviance Shared themes between the key strength approaches The differences between the strength-based approaches Other complementary tools and approaches Learning more about strength-based change Summary PART TWO Discover 03 The birth of Strength-based Lean Six Sigma A journey of discovery and emergence Problem-solving experience built, Appreciative Inquiry discovered - now what? Appreciating all my skills and building bridges between them Summary 04 The potential contribution of the Strength-based approaches to Lean Six Sigma Appreciative Inquiry Solution Focus Positive Deviance Summary 05 The principles behind the strength-based approach to Lean Six Sigma How have these principles shaped Lean Six Sigma practice and tools? Introducing the Appreciative Inquiry principles What do the Appreciative Inquiry principles mean in the context of Lean Six Sigma? Additional principles to consider from Solution Focus and Positive Deviance, and their meaning for Lean Six Sigma Summary 06 Exploring the 'positive core' Exploring the best of Lean Six Sigma Exploring the best of Appreciative Inquiry, Solution Focus and Positive Deviance Exploring the best in yourself as a change agent/improvement practitioner Exploring the best in the system(s) you are working with Exploring your hopes for the future Summary PART THREE Dream 07 What is Strength-based Lean Six Sigma? How do I define Strength-based Lean Six Sigma? Why this combination? Why not stick to either one approach or the other? Summary 08 The vision for a Strength-based Lean Six Sigma practice Shifting to a new paradigm - key assumptions to reconsider Being Strength-based Lean Six Sigma (instead of thinking or doing) Our key objectives - quality, flow and value What about continuous learning and improvement? Summary 09 Strength-based metrics and performance review How to apply strength-based thinking to scorecards - a few pointers The leadership opportunity - an invitation to think and act differently Summary 10 Approaches to Strength-based Lean Six Sigma The whole organization A priority process A project The project or process team The tools we use Getting started Summary PART FOUR Design 11 The Strength-based Lean Six Sigma Tools Wishbone analysis/success cause analysis The 'value walk' and the 'seven signs of value' Process/value-stream mapping Gemba/Genbutsu ('go see') Strength-based five-why's A3 template Summary 12 The Strength-based Lean Six Sigma process - classic frameworks with a fresh twist PDCA/PDSA DMAIC 5D Summary 13 A proposed design for a strength-based Kaizen event The Kaizen 'define' stage Setting up for success The Kaizen event - Discover and Dream The Kaizen event - Design and Deliver Closing the Kaizen event The Kaizen event - follow up Summary 14 Moving beyond frameworks and tools Developing strength-focused eyes Summary PART FIVE Deliver/Destiny 15 Introducing Appreciative Inquiry to organizations practising Lean Six Sigma What is important to consider when introducing the topic? How to introduce: tips for success Summary 16 Defining the topic of inquiry How to uncover great topics Creating a platform for change Summary 17 Strength-based Lean Six Sigma case stories Case study: From crisis to global competitiveness Case study: The story of adaptive change in Blue Sky Catering Case study: The appreciative way of implementing a lean communication process Case study: Strength-based Lean as a leadership approach Summary 18 Destiny - opening the door to the future of Strengthbased Lean Six Sigma The full spectrum of possibilities for the second generation The case for the third generation Summary Appendix A: A comparison of deficit - and strength-based problem solving Appendix B: Where to learn more about strength-based change References Index
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