thinking about outsourcing or anyone who wants to improve an existing relationship. The comments on project risk and delivery failures are direct, and ensure the book does not sell outsourcing as a panacea for broken systems. It is an authoritative guide to the process of IT outsourcing and I strongly recommend it.
Mark Kobayashi-Hillary MBCS - 'Computer Bulletin', May 2004 (Book of the month)
---------The growing tendency to outsource IT work has profoundly affected the careers of information professionals: Nearly all of them will, at some stage, work with outsourced services as a customer or supplier. The author's insights into the benefits and pitfalls of this complex area can help these professionals tackle outsourcing's challenges.
This book covers the outsourcing process from the initial decision to outsource through daily management of outsourced services. It considers the objectives behind outsourcing, selection of a service provider, management and measurement of the outsourced services' performance, the outsourcing contract's role, why outsourcing sometimes fails, and how to turn failure into success.
The author describes the origins ofIT outsourcing and recent developments and also offers advice to information professionals who suddenly find their jobs being outsourced.
'Computer', December 2003
"The title of the book is a bold promise to the reader, and it does not disappoint. The book is a step-by-step guide to the process of IT outsourcing. ... The main strength of this book is the quality of the case studies and examples. ... This is a very useful book for any manager thinking about outsourcing or anyone who wants to improve an existing relationship. ... an authoritative guide to the process of IT outsourcing and I strongly recommend it." (Computer Bulletin, May, 2004)
