IRB Media

Summary of Wayne McCulloch's The Seven Pillars of Customer Success (eBook, ePUB)

• Format: ePub

Produktbeschreibung

Please note: This is a companion version & not the original book.

Book Preview:

> In customer success, we want our customer success team to be self-sufficient.

#2 Customer success is about getting yourself out of whatever situation you find yourself in, and it involves both logo and revenue churn.

#3 Customer lifetime value is a metric that measures customer profitability. The breakeven point for a customer to start generating a profit is typically around the 18-month mark.

#4 Customer lifetime value is a metric that measures customer profitability. It takes into account both logo and revenue churn.

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Produktdetails

• Verlag: IRB
• Seitenzahl: 78
• Erscheinungstermin: 7. Oktober 2022
• Englisch
• ISBN-13: 9798350039276
• Artikelnr.: 66051405