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Master's Thesis from the year 2020 in the subject Business economics - Supply, Production, Logistics, grade: 7.57, Universidad Católica San Antonio Murcia (UCAM), course: MBA Information Technologz, language: English, abstract: The service and product delivery industry has a responsibility to provide for their customers when they require those services or products. It should not only happen when convenient but on all occasions as that is a primary occasion where the differentiation between suppliers is evident. The research began with noticing there are instances where customers are severely inconvenienced. Inclement weather is one such condition, and three questions arise. What is the impact on the collection of stock on the days of inclement weather? How important is it that the time at a collection counter is minimal, and why? How are short-duration projects affected by collection delays, if this is true? While there seems to be little direct information on the topic from which to draw data, it is through reading and observing peripheral subjects that the answer can be found. The themes in this instance were researching into three environments in their individual capacity, but within the boundaries of the other questions. The initial concept has low resources and answers, but the topic does lead toward a better understanding of the down stages in the supply chain. It predominantly identifies the frustrations, concerns, and experiences of the customer. The greatest discovery is identifying what the direct and indirect influences are for the success of a customer, and how a B2B relationship can support it. If the aim of a business is to be known as a positive difference in a time strained setting, it requires awareness and mending of its shortcomings.