Bert Smit, Frans Melissen

Sustainable Customer Experience Design (eBook, PDF)

Co-creating Experiences in Events, Tourism and Hospitality

• Format: PDF

Produktbeschreibung

This book focuses on designing, staging and managing experiences within the context of the events, tourism and hospitality industries. It also illustrates current and future developments in these industries and wider society, with an emphasis on sustainable development.

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Produktdetails

• Verlag: Taylor & Francis
• Seitenzahl: 300
• Erscheinungstermin: 30. Mai 2018
• Englisch
• ISBN-13: 9781317217879
• Artikelnr.: 56886088

Autorenporträt

Bert Smit is a Senior Lecturer Experience Design at the Academy of Hotel and Facility Management, NHTV Breda University of Applied Sciences, the Netherlands.

Frans Melissen is a Professor of Sustainable Business Models at the Academy of Hotel and Facility Management, NHTV Breda University of Applied Sciences, the Netherlands.