Ernie Zibert

SVA: The next generation SLA (eBook, ePUB)

• Format: ePub

Produktbeschreibung

A must read for any sourcing professional. The free e-book describes the next generation SLA - the Service Value Agreement (SVA) . A SVA is a commercially oriented agreement between IT and the Business or Business Unit for services aligned to support key business outcomes. SVA are more highly correlated with business success than the traditional SLA.

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Produktdetails

• Verlag: Ernie Zibert
• Erscheinungstermin: 11. Februar 2014
• Englisch
• ISBN-13: 9781310099090
• Artikelnr.: 48596303

Autorenporträt

Ernie Zibert is a senior IT sourcing professional and brings 20+ years international management experience across government, communications and media, and finance industries. His transferable skills include IT sourcing strategy and governance, and financial, relationship and commercial management of external service providers. Annual spend under management includes up to $200M AUD along with 20% savings.