Nick Robinson

The 9 Types of Difficult People (eBook, ePUB)

• Format: ePub

Produktbeschreibung

This book is for anyone who has experienced a difficult person at work. Revealing the 9 different types of difficult people, there's a quick quiz so you can work out the personality type you're dealing with, and how to communicate with them effectively.

• Decode the warning signs through stories of each type
• Discover practical tools and techniques for dealing with each type
• Find short exercises to help you build the right mindset for success
• Boost workplace relationships with videos and an online quiz

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Produktdetails

• Verlag: Pearson HigherEducation
• Altersempfehlung: ab 18 Jahre
• Erscheinungstermin: 6. Oktober 2023
• Englisch
• ISBN-13: 9781292457789
• Artikelnr.: 72253025

Autorenporträt

Nick Robinson has been working as an Executive Coach since 1999, helping people to make their management and team roles as effective as possible and to be fulfilled at work. He coaches people in large and small businesses and organisations in the private, public and third sectors.

Inhaltsangabe

Part One
1. Why you Need this Book to Deal with Difficult People
2. How to Use this Book
3. Why Things go Wrong at Work
4. Warning Signs at Work
5. The Matrix of Difficult People at Work
6. Quick Quiz to Identify Types
7. Summary of Types
8. Three Dynamic Principles to Fine-Tune Your Mindset
9. Visual Flowchart
Part Two
10. Type 1 The Scary Specialist
11. Type 2 The Dark Strategist
12. Type 3 The Martyr
13. Type 4 The Driving Force
14. Type 5 The Revolutionary
15. Type 6 The Empire Builder
16. Type 7 The Worrier
17. Type 8 The Rock
18. Type 9 The People Pleaser
19. Who's Not Here?
20. In Pursuit of a Positive Workplace
Appendix: Online and Other Resources