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What's the secret to being indispensable—a true go-to person—in today's workplace?
With new technology, constant change and uncertainty, and far-flung virtual teams, getting things done at work is tougher and more complex than ever. We're in the midst of a collaboration revolution, working with everyone, all the time, across silos and platforms. But sometimes it feels like we're stuck in a no-win cycle—dealing with an overwhelming influx of asks, with unclear lines of communication and authority. Overcommitment syndrome looms larger than ever before.
But even amid the seeming chaos, there's always that indispensable go-to person who thrives on their many working relationships with people all over the organization chart. How do they do it? Go-to people consistently make themselves valuable to others, maintain a positive attitude of service, are creative and tenacious, and take personal responsibility for getting the right things done.
In this game-changing yet practical book, talent guru and bestselling author Bruce Tulgan reveals the secrets of the go-to person in our new world of work. Based on an intensive study of people at all levels, in all kinds of organizations, Tulgan shows how go-to people think and behave differently, building up their influence with others—not by trying to do everything for everybody but by doing the right things at the right times for the right reasons, regardless of whether they have the formal authority.
This book will teach you to:
And much more. The Art of Being Indispensable at Work is the new How to Win Friends and Influence People for an era in which the guardrails of traditional management have been pulled away.
With new technology, constant change and uncertainty, and far-flung virtual teams, getting things done at work is tougher and more complex than ever. We're in the midst of a collaboration revolution, working with everyone, all the time, across silos and platforms. But sometimes it feels like we're stuck in a no-win cycle—dealing with an overwhelming influx of asks, with unclear lines of communication and authority. Overcommitment syndrome looms larger than ever before.
But even amid the seeming chaos, there's always that indispensable go-to person who thrives on their many working relationships with people all over the organization chart. How do they do it? Go-to people consistently make themselves valuable to others, maintain a positive attitude of service, are creative and tenacious, and take personal responsibility for getting the right things done.
In this game-changing yet practical book, talent guru and bestselling author Bruce Tulgan reveals the secrets of the go-to person in our new world of work. Based on an intensive study of people at all levels, in all kinds of organizations, Tulgan shows how go-to people think and behave differently, building up their influence with others—not by trying to do everything for everybody but by doing the right things at the right times for the right reasons, regardless of whether they have the formal authority.
This book will teach you to:
- Understand the peculiar mathematics of real influence
- Lead from wherever you are—up, down, sideways, and diagonal
- Know when to say "no" or "not yet," and how to say "yes"
- Keep getting better and better at working together
And much more. The Art of Being Indispensable at Work is the new How to Win Friends and Influence People for an era in which the guardrails of traditional management have been pulled away.
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Silver Medal Winner for Best Career Book in the 2021 Axiom Business Book Awards
"Tulgan's book is timely, relevant, and appealing" Financial Times
Advance Praise for The Art of Being Indispensable at Work:
"Bruce Tulgan analyzes, provides vignettes, and summarizes for us the essence of how to be that indispensable go-to person. Do you want to be a better leader, a better performer, perhaps number one in your peer group? Read this book." Greg Lengyel, Major General, US Air Force, Retired; former Deputy Commanding General, US Joint Special Operations Command; and Vice President, Sandoval Custom Creations, Inc.
"This could be the most practical and immediately usable book I've ever read. Tulgan has found a way to boil down the most complicated and delicate balance inherent in saying yes and no, making commitments, and managing expectations." Eric Hutcherson, Executive Vice President and Chief Human Resources Officer, National Basketball Association
"For anybody at any level in any organization who wants to be that indispensable go-to person, read this book. Tulgan's research-based approach will show you how to lead from wherever you are up, down, sideways, or diagonal." Ray Blanchette, President and CEO, TGI Fridays
"Bruce Tulgan does it again. By zeroing in on the behaviors that make the most successful people tick, he highlights the key attributes that are critical to survive and thrive, despite the challenges." Susan Unvarsky, Vice President, US Customer Service, Prudential Financial
"The Art of Being Indispensable at Work is a must-read. Bruce Tulgan reminds us that seemingly small actions can make such a huge difference! Great concepts in a practical and pragmatic approach to becoming that 'go-to' person at work." Vanessa Boulous, Chief Operations Officer, YMCA Retirement Fund
"A must-read how-to guide for understanding the positive power of attitude, influence, teaming, collaboration, building professional relationships, and being a leader in developing a culture of excellence." Kevin Jacobsen, Brigadier General, US Air Force, Retired; former 16th Commander (Special Agent), Air Force Office of Special Investigations; and Managing Director, Ernst & Young
"Tulgan provides step-by-step instruction on building the relationships that drive success, as well as the answers to questions you didn't know to ask. With this guide, anyone can start building an upward spiral of real influence." Kymberlee Dwinell, Director, Global Diversity and Inclusion, Northrop Grumman Corporation
"Tulgan's book is timely, relevant, and appealing" Financial Times
Advance Praise for The Art of Being Indispensable at Work:
"Bruce Tulgan analyzes, provides vignettes, and summarizes for us the essence of how to be that indispensable go-to person. Do you want to be a better leader, a better performer, perhaps number one in your peer group? Read this book." Greg Lengyel, Major General, US Air Force, Retired; former Deputy Commanding General, US Joint Special Operations Command; and Vice President, Sandoval Custom Creations, Inc.
"This could be the most practical and immediately usable book I've ever read. Tulgan has found a way to boil down the most complicated and delicate balance inherent in saying yes and no, making commitments, and managing expectations." Eric Hutcherson, Executive Vice President and Chief Human Resources Officer, National Basketball Association
"For anybody at any level in any organization who wants to be that indispensable go-to person, read this book. Tulgan's research-based approach will show you how to lead from wherever you are up, down, sideways, or diagonal." Ray Blanchette, President and CEO, TGI Fridays
"Bruce Tulgan does it again. By zeroing in on the behaviors that make the most successful people tick, he highlights the key attributes that are critical to survive and thrive, despite the challenges." Susan Unvarsky, Vice President, US Customer Service, Prudential Financial
"The Art of Being Indispensable at Work is a must-read. Bruce Tulgan reminds us that seemingly small actions can make such a huge difference! Great concepts in a practical and pragmatic approach to becoming that 'go-to' person at work." Vanessa Boulous, Chief Operations Officer, YMCA Retirement Fund
"A must-read how-to guide for understanding the positive power of attitude, influence, teaming, collaboration, building professional relationships, and being a leader in developing a culture of excellence." Kevin Jacobsen, Brigadier General, US Air Force, Retired; former 16th Commander (Special Agent), Air Force Office of Special Investigations; and Managing Director, Ernst & Young
"Tulgan provides step-by-step instruction on building the relationships that drive success, as well as the answers to questions you didn't know to ask. With this guide, anyone can start building an upward spiral of real influence." Kymberlee Dwinell, Director, Global Diversity and Inclusion, Northrop Grumman Corporation