Patricia Mcbride

The Assertive Social Worker (eBook, PDF)

• Format: PDF

Produktbeschreibung

Social work is a stimulating and exciting career - but it can also be frustrating and exhausting. This book provides social workers with an effective range of skills for handling difficult people and situations.

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Produktdetails

• Verlag: Taylor & Francis
• Seitenzahl: 200
• Erscheinungstermin: 2. März 2017
• Englisch
• ISBN-13: 9781351894296
• Artikelnr.: 47955100

Autorenporträt

Patricia McBride

Inhaltsangabe

Contents: Introduction
Understanding assertive behaviour
Barriers to assertiveness and how to overcome them
Looking the part: Non-verbal communication
Establishing rapport
Your rights as a social worker and as an individual
Making requests
Attending and chairing meetings
Giving feedback
Learning from criticism
Saying 'No' and setting boundaries
Handling aggression
Negotiation skills
Handling passivity in others
Keeping calm and confidence-building
Postscript
Bibliography
Index.