Michael D. S. Harris, David Herron, Stasia Iwanicki

The Business Value of IT (eBook, ePUB)

Managing Risks, Optimizing Performance and Measuring Results

• Format: ePub

Produktbeschreibung

The Business Value of IT: Managing Risks, Optimizing Performance, and Measuring Results examines how to measure IT performance, how to put a dollar value on IT, and how to justify value of an entire IT program. It places sharp technical focus on the techniques, methods, and processes used to identify and to assess risks. Based on the authors' extensive experience in the field, this comprehensive text discusses IT from the perspective of its contribution to business, the necessity of governance, the importance of measuring performance, and changes that must be made in order to effectively measure IT.

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Produktdetails

• Verlag: Taylor & Francis
• Erscheinungstermin: 17. März 2008
• Englisch
• ISBN-13: 9781040179079
• Artikelnr.: 72270299

Autorenporträt

Michael D. S. Harris, David Herron, Stasia Iwanicki

Inhaltsangabe

What Does IT Contribute to the Business? What Should the Business Expect
from IT? How Do I Measure the Value of IT? How Much IT Is Enough? Am I
Paying Too Much for IT? Why Should We Care About IT Governance? Who Governs
IT? What Models Should IT Use? What Tools Should IT Use? Are we Outsourcing
Effectively? Why Should We Measure IT Performance? How Do I Measure IT
Performance? Is IT Operating Effectively? Where Are We in Relation to
Industry Peers? How Can We Do IT Better? How Should We Change? How Can We
Manage IT Changes? How Should IT Manage Risk? How Should IT Manage Its
People? What Should IT Expect From the Business? Index.