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  • Format: ePub

Call centres, once considered relics of a bygone era, have undergone a remarkable transformation in recent years. While the core function of handling customer inquiries remains the same, the rise of digital technologies has significantly reshaped the landscape. This book delves into the evolution of call centres, their current role in the digital age, and their continued relevance in building successful customer relationships.

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Produktbeschreibung
Call centres, once considered relics of a bygone era, have undergone a remarkable transformation in recent years. While the core function of handling customer inquiries remains the same, the rise of digital technologies has significantly reshaped the landscape. This book delves into the evolution of call centres, their current role in the digital age, and their continued relevance in building successful customer relationships.


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