Anthony Gomes

The Crisis Management in Hospitality (eBook, ePUB)

• Format: ePub

Produktbeschreibung

Crisis Management in Hospitality: Handling Complaints, Emergencies, and PR Disasters is a must-have guide for hotel and restaurant managers looking to navigate challenges with confidence. In the fast-paced world of hospitality, crises can arise at any momentwhether it's a guest complaint, a medical emergency, or a public relations disaster. Being prepared can mean the difference between a minor setback and a full-blown catastrophe.

This book provides practical strategies, real-world case studies, and expert insights to help you handle any crisis effectively while maintaining your reputation and guest satisfaction.

Inside this book, you'll learn:

✔ How to Handle Guest Complaints Professionally Learn the LEARN technique (Listen, Empathize, Apologize, Resolve, Notify) to turn unhappy guests into loyal customers.

✔ Managing Operational Emergencies Step-by-step protocols for handling power outages, water leaks, kitchen fires, and other technical failures without disrupting service.

✔ Dealing with Medical and Security Crises How to respond to guest or staff medical emergencies, theft, fights, or security threats while working with local authorities.

✔ Preventing PR Disasters Proven strategies for damage control, responding to negative reviews, and managing social media backlash.

✔ Crisis Communication Strategies How to communicate effectively with staff, guests, and the media during a crisis.

✔ Legal and Ethical Considerations Understanding liability, discrimination issues, and ethical decision-making in high-pressure situations.

Who This Book Is For:

🔹 Hotel and restaurant managers looking to strengthen crisis response skills 🔹 Hospitality professionals aiming to improve guest service during emergencies 🔹 Entrepreneurs and business owners in the hospitality industry

Whether you're managing a luxury hotel, a busy restaurant, or a boutique inn, this book equips you with the tools to handle crises with confidence and professionalism.

📖 Prepare, respond, and protect your businessget your copy today!

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Produktdetails

• Verlag: Anthony Gomes
• Erscheinungstermin: 24. Februar 2025
• Englisch
• ISBN-13: 9798230030362
• Artikelnr.: 73453920