The Customer Centric Enterprise (eBook, PDF)
eBook, PDF

The Customer Centric Enterprise (eBook, PDF)

Advances in Mass Customization and Personalization

Redaktion: Tseng, Mitchell M.; Piller, Frank
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Companies are being forced to react to the growing individualization of demand. At the same time, cost management remains of paramount importance due to the competitive pressure in global markets. Thus, making enterprises more customer centric efficiently is a top management priority in most industries. Mass customization and personalization are key strategies to meet this challenge. Companies like Procter&Gamble, Lego, Nike, Adidas, Land`s End, BMW, or Levi Strauss, among others, have started large-scale mass customization programs. This book provides insight into the different aspects of bu...

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