Jork Lousberg, Marco van der Haar, Menzo Meijer

The Demand Supply Governance Framework (eBook, PDF)

• Format: PDF

Produktbeschreibung

Demand Supply Governance is a skill in high demand because of the following: Ever faster technology advances, pressures on costs and service levels causes pressure on the IT departments to deliver. Outsourcing has made the market more competitive IT departments are poor at demonstrating and publicizing their added value. The Demand Supply Governance discipline addresses these issues by focusing on: Encouraging services, as required by and agreed upon with the business, which are actually delivered to the business: on time and in accordance with the agreed upon quality specifications, and at an acceptable level of costs. Increasing the added value of IT and making it manifest This title looks at the key frictions of encouraging IT Supply to meet Business Demand. By encouraging a pro-active approach this title suggests that IT departments can dramatically improve their profile and their services to the organization It describes an established framework with a key set of principles as well as practical issues such as roles, organization and implementation. This title supports the Sourcing Governance Foundation Qualification. SGF Qualification also qualifies an individual for COS-FP certification from IAOP®.

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Produktdetails

• Verlag: Van Haren Publishing
• Seitenzahl: 89
• Erscheinungstermin: 9. Juni 2020
• Englisch
• ISBN-13: 9789087539511
• Artikelnr.: 37353978

Inhaltsangabe

1: Introduction
2: Introducing Demand Supply Governance
2.1 The Need for Demand Supply Governance
2.2 The 'What' and 'How' of DSG
2.3 Successfully Managing DSG
3: Focus on Results: Three Delivery Flows
3.1 Standard Services
3.2 Changes
3.3 Projects
4: Making Demand and Supply meet: Governance Hotspots
4.1 Governance hotspot GH-D: Demand Management
4.2 Governance hotspot GH-S: Supply Management
4.3 Governance hotspot GH-DS: Matching Demand and Supply
5: The Demand Supply Governance Framework Explained
5.1 The origin of the DSGF
5.2 Focus areas
6: Designing the DSG Function
6.1 Roles and Competencies
6.2 Organization Structure
6.3 Structured Exchange of Information
6.4 Implementation: Critical Success Factors
7: Conclusion: Multi-Dimensional Balancing
Case Studies
Sample Exam Questions
Sample Exam Answers