Lior Arussy

The Experience (eBook, ePUB)

How to Wow Your Customers and Create a Passionate Workplace

• Format: ePub

Produktbeschreibung

A 'must-read' for managers; this is a great guide for pulling the customer back into your management loop.' - Jerry Vass, author of Soft Selling in the Hard World 'Lior Arussy spins a cautionary tale for the transition companies m

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Produktdetails

• Verlag: Taylor & Francis
• Erscheinungstermin: 10. Januar 2002
• Englisch
• ISBN-13: 9781040160633
• Artikelnr.: 72244075

Autorenporträt

Lior Arussy is corporate vice president of global marketing at NICE Systems, responsible for strategy development and marketing activities worldwide. In his position at NICE, Mr. Arussy initiated, launched, and developed the product roadmap for the revolutionary Customer Experience Management strategy, and transformed it into a global market segment. His articles have appeared in many publications including Harvard Business Review. As a thought leader, he has been quoted by The Wall Street Journal, Financial Times, ABC-TV, and other media outlets.

Inhaltsangabe

Foreword Chapter 1 Chapter 2 Chapter 3 Chapter 4 Chapter 5 Chapter 6 Chapter 7 Chapter 8 Chapter 9 Chapter 10 Epilogue, The Experience!