Jaquie Scammell

The Future of Service is 5D (eBook, ePUB)

Why humans serve best in the digital era

• Format: ePub

Produktbeschreibung

If you're looking at this book, it's likely that you sense the seismic shifts happening in our society. Service industries are madly rushing to digitalise for efficiency, compromising what once set them apart: the act of service by a human. As we move swiftly into an era of artificial intelligence, robotics and automation, it's easy to succumb to the narrative that machines will replace humans in almost every field, including service.

But what if, far from making humans obsolete, the digital era will bring opportunities for a more dynamic, authentic form of service than we've ever seen before? You can make it a reality by integrating 5 dimensions - physical, cognitive, emotional, social and spiritual - into a human-service approach. This is the future of service.

For any organisation leader, the new dilemma is how to reclaim the human aspect of service. This book offers a mindful pause to reconsider the path we're heading down. The Future of Service is 5D aspires to redefine our understanding of what service means in an increasingly digital and interconnected world. The journey from frustration to fulfilment starts here.

---

Dieser Download kann aus rechtlichen Gründen nur mit Rechnungsadresse in A, D ausgeliefert werden.

Produktdetails

• Verlag: ServiceQ
• Seitenzahl: 176
• Erscheinungstermin: 9. Februar 2024
• Englisch
• ISBN-13: 9781923007468
• Artikelnr.: 69999142

Autorenporträt

Jaquie Scammell is Australia's leading expert in Customer Service, a sought out speaker, author, and the Founder and CEO of ServiceQ, helping organisations reimagine the future of service through mindsets and behaviours. Her work is based not just on theory but also 35 years of customer service experience translated to practical tools for individuals to take and apply. She is the author of Service Mindset and multi-award-winning Service Habits 2nd Edition, and a regular blogger and media contributor.