Suresh Patel

The Global Quality Management System (eBook, ePUB)

Improvement Through Systems Thinking

• Format: ePub

Produktbeschreibung

This book shows how to implement a global quality management system (GQMS) to achieve world-class business excellence. It illustrates the business excellence pyramid with the foundation of management systems at the system level, Lean System at the operational level, Six Sigma methodology at the tactical level, and business excellence at the strategy level. It stresses the importance of the process its identification, definition, improvement, and control using "turtle diagrams" and its extension to supplier, input, process, output, and customer (SIPOC) diagrams.

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Produktdetails

• Verlag: Taylor & Francis
• Seitenzahl: 239
• Erscheinungstermin: 24. Februar 2016
• Englisch
• ISBN-13: 9781498788311
• Artikelnr.: 45456327

Autorenporträt

Suresh Patel is a past technical director and operational excellence executive. He earned a B.E. Electrical degree from M.S. University Baroda, a Master's in Production Technology from South Bank University, London, and an MBA from the University of Texas at Brownsville. He is a Certified Reliability Engineer, Certified Quality Engineer, and Certified Management Systems Auditor. He has developed a wide range of products/processes and has helped establish six manufacturing plants in India and five US plants in Mexico. His career path has enabled him to work in industries in India, UK, Europe (Denmark, Italy and Belgium), USA, China, Mexico, and Chile (SA).

Inhaltsangabe

Homage to Quality and Lean Six Sigma Gurus. Quality Management System as a
Management Strategy. Quality Management System. Identification and
Improvement of Processes. Global Quality Audit Processes. Global Quality
Management System Processes. Fast Customer Response. Problem Solving. Drill
Deep/Drill Wide Method for Permanent Corrective Action. Quality Operating
System: The Engine That Perpetuates Continuous Improvement. Conclusion.