Philippa Thomas, Debra Paul, James Cadle

The Human Touch (eBook, ePUB)

Personal skills for professional success

• Format: ePub

Produktbeschreibung

All professionals need strong interpersonal skills as they are a fundamental requirement in any business environment. This book specifically addresses the application of those key skills within professional job roles and the IT industry. It forms a comprehensive and practical reference manual relevant to a huge variety of situations. Topics include: building rapport; team working; leadership; negotiation; managing conflict; presentation skills; coaching and mentoring; and problem solving.

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Produktdetails

• Verlag: BCS Learning & Development Limited
• Seitenzahl: 256
• Erscheinungstermin: 15. Dezember 2012
• Englisch
• ISBN-13: 9781780171388
• Artikelnr.: 38344766

Autorenporträt

Philippa Thomas is Director of The Celyn Group and has specialised in learning and development for twenty years. Debra Paul and James Cadle, both of Assist Knowledge Development Ltd, are the authors of the bestselling BCS publications Business Analysis and Business Analysis Techniques.