Jerome Cros

The Medical Phraseology Guide for Superior Patient Safety (eBook, ePUB)

How to Improve Communications Between Caregivers

• Format: ePub

Produktbeschreibung

In patient care, inaccuracy often leads to error: the patient does not receive the right medication, the nurse is mistaken about the patient, the doctor is mistaken about the condition. Human error in care is now a well-known phenomenon.

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Produktdetails

• Verlag: Taylor & Francis
• Seitenzahl: 110
• Erscheinungstermin: 20. Dezember 2020
• Englisch
• ISBN-13: 9781000289367
• Artikelnr.: 60714409

Autorenporträt

Jérôme Cros is an anaesthetist and intersivist at the Mother's Hospital and the Child of the University Hospital of Limoges, France, where he devotes his clinical activity to neonatal, pediatric, gynaecological and obstetrical anaesthesia and resuscitation.

He is the Director of the Health Simulation Centre in the Faculty of Medicine and pharmacy in Limoges and focuses its research on the impact of the human factor in healthcare.

Inhaltsangabe

Summary Preface Introduction Chapter 1: The Message
Define a goal or set an objective
Be precise, concise and exhaustive
Avoid the metaphor
Use a specific verb
Customize the contact
Locate, temporize
Accompany the figures of the appropriate unit
Limit the use of acronyms
Use structured methods
Avoid the implied
Write things down Chapter 2: The Attitude
Use the right tone of voice
Attract attention when it's important
Observe and optimize body language
Limit the background noise Chapter 3: The Exchange
Close the communication loop
Climb the ladder of precision
Identify characteristics situations
Use structured exchange methods
Take the patient into account Chapter 4: Pitfall and Touchy Situations
Admit your ignorance
Express disagreement
Apply non-violent communication Chapter 5: The Implementation
Don't be firm or excessive
Let's change things together
Create your own rules Chapter 6: Conclusion Chapter 7: Afterword