Janet V. Denhardt, Robert B. Denhardt

The New Public Service (eBook, PDF)

Serving, Not Steering

• Format: PDF

Produktbeschreibung

The New Public Service asks us to think carefully and critically about what public service is, why it is important, and what values ought to guide what we do and how we do it. It celebrates what is distinctive, important and meaningful about public service and considers how we might better live up to those ideals and values. The Fourth Edition includes a new chapter which examines how the role and significance of these New Public Service values have expanded in practice and research over the past fifteen years.

---

Dieser Download kann aus rechtlichen Gründen nur mit Rechnungsadresse in A, B, BG, CY, CZ, D, DK, EW, E, FIN, F, GR, HR, H, IRL, I, LT, L, LR, M, NL, PL, P, R, S, SLO, SK ausgeliefert werden.

Produktdetails

• Verlag: Taylor & Francis eBooks
• Seitenzahl: 272
• Erscheinungstermin: 12. März 2015
• Englisch
• ISBN-13: 9781317486923
• Artikelnr.: 42511928

Autorenporträt

Janet V. Denhardt is Chester A. Newland Professor of Public Administration and Director of the Price School Sacramento Center at the University of Southern California, USA.

Robert B. Denhardt is Professor and Director of Leadership Programs in the Price School of Public Policy at the University of Southern California, USA.

Inhaltsangabe

1. Public Administration and the New Public Management 2. The Roots of the
New Public Service 3. Serve Citizens, Not Customers 4. Seek the Public
Interest 5. Value Citizenship over Entrepreneurship 6. Think Strategically,
Act Democratically 7. Recognize That Accountability Isn't Simple 8. Serve
Rather than Steer 9. Value People, Not Just Productivity 10. The New Public
Service and Citizen Engagement: Cases and Recommendations 11. Fifteen Years
Later: Are We Rowing, Steering, or Serving? 12. Conclusion

---

1. Public Administration and the New Public Management 2. The Roots of the New Public Service 3. Serve Citizens, Not Customers 4. Seek the Public Interest 5. Value Citizenship over Entrepreneurship 6. Think Strategically, Act Democratically 7. Recognize That Accountability Isn't Simple 8. Serve Rather than Steer 9. Value People, Not Just Productivity 10. The New Public Service and Citizen Engagement: Cases and Recommendations 11. Fifteen Years Later: Are We Rowing, Steering, or Serving? 12. Conclusion

Rezensionen

"The first edition of this book was published just after 9/11, a time when renewed attention to public service was exemplified by the firefighters and other volunteers who reminded us all what the true value of public service is. However, with the Great Recession government has been used to prop up markets and the Denhardts' call for renewed attention to serving the public is sorely needed. New Public Management's failure has been to equate government with market and substitute consumers for citizens. But, the Denhardt's remind us that democracy, not consumer choice, must be the basis for government, and public service, not market service, is its primary function." - Mildred E. Warner, Cornell University, USA

"This book is a great read full of insights that challenge our status quo ways of thinking. It is a 'must read' for everyone who cares about building a better public service." - Rosemary O'Leary, Edwin O. Stene Distinguished Professor of Public Administration, University of Kansas, USA