Illustrating issues central to improving patient care, Daniel's story initiates discussions on topics such as:
o The practical, ethical, resource and financial dilemmas integral to the NHS.
o The need for trust between individuals, professionals and organizations connected to the NHS.
o Communication, management of clinical errors, the ethics of consent and bereavement care.
o Fragmented care, bed shortages, drug errors, complex and difficult treatment choices.
This useful manual contains good practice guidance, illustrative quotes and pointers to further information. It is an accessible and engaging guide for all those journeying through the NHS, whether as patients, carers or professionals.
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