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The workplace is a "blink" world: studies show that we form opinions of one another within seven seconds of meeting and that 93 percent of the message people receive from us has nothing to do with what we actually say. Good nonverbal communication skills are a huge professional advantage, but until now very little has been available to help people hone their ability to use and interpret body language on the job. In The Nonverbal Advantage, Carol Kinsey Goman combines the latest research and her twenty-five years of practical experience as a consultant, coach, and therapist to offer a fun and practical guide to understanding what we and the people we work with are saying without speaking. While firmly grounded in recent discoveries in evolutionary psychology, neurobiology, sociology, criminology, anthropology, and communication studies, Goman writes in an informal, conversational tone and illustrates her points with cartoons, photos, and entertaining anecdotes. She includes dozens of simple and enlightening exercises readers can practice on and off the job to gain control over the message their body is sending.
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Given today s technology-driven communication systems, people have fewer face-to-face interactions. As a result, it is crucial to maximize their impact. Dr. Goman provides a valuable guide for doing just that by helping the reader understand how the nonverbal aspects of a conversation often say much more than the verbal ones.
Jon Peters, President, The Institute for Management Studies
The Nonverbal Advantage takes a fresh look at body language as an essential executive management skill. This is a must-read for anyone who is responsible for negotiating or facilitating change in their professional association.
Alan Sauer, CAE, IOM, Fellow, American Society of Association Executives, and former Chair of the Board of Trustees, U.S. Chamber of Commerce Institute for Organization Management
This book happens to hit on one of my hot buttons. I have made numerous speeches on communication, which I consider the common denominator of success or failure. Invariably, people do not reflect on body language as a means of communication until you bring it to their attention. The Nonverbal Advantage should be a great success!
Charles A. Lynch, Chair, Market Value Partners Company
Face-to-face communication takes on a new meaning in this much-needed and detailed treatise on nonverbal communication. Understanding how humans give silent clues with eyes, hands, posture, and even feet helps us become better speakers and better listeners.
Wilma Mathews, ABC, IABC Fellow, Faculty Associate, Walter Cronkite School of Journalism and Mass Communication, and Communication Consultant
Carol Kinsey Goman shows you how to use body language skills to build stronger professional relationships. The Nonverbal Advantage is a must-read for anyone wanting to move ahead and stand out from the crowd.
Robert L. Dilenschneider, Founder and Principal, The Dilenschneider Group, and author of Power and Influence: The Rules Have Changed
In my global business dealings, I ve seen negotiations fall apart when people gave the wrong signals and didn t respect cultural differences. The Nonverbal Advantage should be required reading for anyone in sales or negotiations especially if they work internationally.
Kimberly Benson, Vice President, Cange International, Inc.
In a brave new world brimming with discovery and invention, we must remember to update our existing human-insights skill set. Now is the time to renew your toolbox by including knowledge of the nonverbal cues that will take center stage in business and in life. Carol Kinsey Goman s book is a timely read indeed.
Watts Wacker, futurist and coauthor of What s Your Story? Storytelling to Move Markets, Audiences, People, and Brands
The Nonverbal Advantage is a fresh look at employee communication management and the more subtle, but nevertheless important, cues of body language. Goman s analysis of interpersonal communication techniques, signals, and behaviors suggests that nonverbal signals are more important in understanding human behavior than words alone the nonverbal channels seem to be more powerful than what people say. She is pointing the way for managers at all levels.
Deborah Radman, APR, Fellow PRSA, Senior Vice President/Director, CKPR
In the second half of my thirty-three-year career in law enforcement, my interview ability and success took a definite upswing after taking training that addressed not only verbal deception but also nonverbal behavior. Carol s book takes many of the things I learned about body language and puts them in a form that any manager or business professional can use.
Robert Baker, retired San Diego County District Attorney Investigator and San Diego County Sheriff Detective
Jon Peters, President, The Institute for Management Studies
The Nonverbal Advantage takes a fresh look at body language as an essential executive management skill. This is a must-read for anyone who is responsible for negotiating or facilitating change in their professional association.
Alan Sauer, CAE, IOM, Fellow, American Society of Association Executives, and former Chair of the Board of Trustees, U.S. Chamber of Commerce Institute for Organization Management
This book happens to hit on one of my hot buttons. I have made numerous speeches on communication, which I consider the common denominator of success or failure. Invariably, people do not reflect on body language as a means of communication until you bring it to their attention. The Nonverbal Advantage should be a great success!
Charles A. Lynch, Chair, Market Value Partners Company
Face-to-face communication takes on a new meaning in this much-needed and detailed treatise on nonverbal communication. Understanding how humans give silent clues with eyes, hands, posture, and even feet helps us become better speakers and better listeners.
Wilma Mathews, ABC, IABC Fellow, Faculty Associate, Walter Cronkite School of Journalism and Mass Communication, and Communication Consultant
Carol Kinsey Goman shows you how to use body language skills to build stronger professional relationships. The Nonverbal Advantage is a must-read for anyone wanting to move ahead and stand out from the crowd.
Robert L. Dilenschneider, Founder and Principal, The Dilenschneider Group, and author of Power and Influence: The Rules Have Changed
In my global business dealings, I ve seen negotiations fall apart when people gave the wrong signals and didn t respect cultural differences. The Nonverbal Advantage should be required reading for anyone in sales or negotiations especially if they work internationally.
Kimberly Benson, Vice President, Cange International, Inc.
In a brave new world brimming with discovery and invention, we must remember to update our existing human-insights skill set. Now is the time to renew your toolbox by including knowledge of the nonverbal cues that will take center stage in business and in life. Carol Kinsey Goman s book is a timely read indeed.
Watts Wacker, futurist and coauthor of What s Your Story? Storytelling to Move Markets, Audiences, People, and Brands
The Nonverbal Advantage is a fresh look at employee communication management and the more subtle, but nevertheless important, cues of body language. Goman s analysis of interpersonal communication techniques, signals, and behaviors suggests that nonverbal signals are more important in understanding human behavior than words alone the nonverbal channels seem to be more powerful than what people say. She is pointing the way for managers at all levels.
Deborah Radman, APR, Fellow PRSA, Senior Vice President/Director, CKPR
In the second half of my thirty-three-year career in law enforcement, my interview ability and success took a definite upswing after taking training that addressed not only verbal deception but also nonverbal behavior. Carol s book takes many of the things I learned about body language and puts them in a form that any manager or business professional can use.
Robert Baker, retired San Diego County District Attorney Investigator and San Diego County Sheriff Detective