Nawal K. Taneja

The Passenger Has Gone Digital and Mobile (eBook, ePUB)

Accessing and Connecting Through Information and Technology

• Format: ePub

Produktbeschreibung

Nawal K. Taneja explores and explains the game-changing opportunities presented to the industry by new-generation information and technology. He shows how information and technology can now drive, not just enable, an airline's strategy to become truly customer-centric at a personalized level, while at the same time enabling the operator to reduce costs, enhance revenues, reduce risks and become much more flexible and agile by better managing complexity.

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Produktdetails

• Verlag: Taylor & Francis
• Seitenzahl: 268
• Erscheinungstermin: 24. Februar 2016
• Englisch
• ISBN-13: 9781317021698
• Artikelnr.: 44816148

Autorenporträt

Nawal K. Taneja has more than 30 years of experience in the airline industry. As a practitioner, he has worked for and advised major airlines and airline-related businesses worldwide in the areas of strategic and tactical planning. In academia, he has served as Professor and Chairman of the Aerospace Engineering and Aviation Department at the Ohio State University, and an Associate Professor in the Flight Transportation Laboratory of the Department of Aeronautics and Astronautics of the Massachusetts Institute of Technology. On the government side, he has advised civil aviation authorities in public policy areas such as airline liberalization, air transportation bilateral and multilateral agreements, and the management and operations of government-owned airlines.

Inhaltsangabe

Contents: Preface
Forewords by Akbar Al Baker, Eric R. Conrad, Constantino de Oliveira Jr., Tewolde GebreMariam, Henry H. Harteveldt, Peter Hartman, Christoph Klingenberg,Tan Sri Dr. Munir Majid, David Neeleman, Azran Osman-Rani, Greg Schulze and Francesco Violante
Introduction
Creating information-driven and technology-enabled solutions for airlines and passengers
Game-changing technologies for airline business models
Current information- and technology-enabled initiatives
Potential information- and technology-driven initiatives
Hurdles in implementing new enabling technologies
Opportunities for overcoming hurdles
Preparing for competitive renewal opportunities
Appendix
Index.