Robert Blackburn, James Curran, Julian North

The Quality Business (eBook, PDF)

Quality Issues in the Smaller Firm

• Format: PDF

Produktbeschreibung

This book is the first to seriously consider quality issues in smaller firms, based upon well-conducted research and careful theorizing. Subjects covered include:
* the relevance of formal quality standards such as BS 5750 to small firms
* definitions and implementations of 'quality' in a business context, from formal standards to Total Quality Management
* interviews with a selected sample of over 150 owner-managers
* detailed case studies of small firms
* analysis of self-generated quality strategies
* the variety of formal methods of quality control.

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Produktdetails

• Verlag: Taylor & Francis
• Seitenzahl: 248
• Erscheinungstermin: 11. September 2002
• Englisch
• ISBN-13: 9781134758074
• Artikelnr.: 38252431

Autorenporträt

Julian North is a Researcher in the Small Business Research Centre at Kingston University., Robert A.Blackburn is Director of the Small Business Research Centre at Kingston University., James Curran is Emeritus Professor of Small Business Studies at Kingston University.,

Inhaltsangabe

Chapter 1 Small firms and quality management
Chapter 2 Quality: definitions and conceptualisations
Chapter 3 Researching quality in small firms: the methodological issues
Chapter 4 Small firms and quality: a quantitative approach
Chapter 5 Small firms and quality: owner-managers?EUR? strategies
Chapter 6 Small firms and formal methods of quality control
Chapter 7 A theorisation of quality management strategies in small firms
Appendix: the case studies
4 Case Study 1: Genprint Printers
Case Study 2: Compsys
Case Study 3: Transys
Case Study 4: Electromend
Case Study 5: Autorep
Case Study 6: Meditron
Case Study 7: Beeplant
Case Study 8: Console
Case Study 9: Electrico
Case Study 10: Paperco
Notes
References
Author Index
Subject Index