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"It should be introduced into any course on qualitative research as a key stimulus text for discussing these concepts, or given to any research student writing on these topics in their methodology. ... Mann has managed to pack an enormous wealth of interviewing knowledge and experience into a handy, well-written volume which is both a pleasure to read and an education in itself." (Victoria Elliott, International Journal of Research & Method in Education, Vol. 41 (2), January, 2018)