Pamela R Cummings, Francis A Kwansa, Marvin B Sussman

The Role of the Hospitality Industry in the Lives of Individuals and Families (eBook, ePUB)

• Format: ePub

Produktbeschreibung

The Role of the Hospitality Industry in the Lives of Individuals and Families explores the evolution of the hospitality industry and the relationships between hospitality providers, their families, and the guests they serve. Focusing on the human aspect of the business, this text will give hospitality providers a better understanding of the human relations issues that they or their employees may face and show you how your services affect guests. Offering research and insight into customs and traditions that have influenced modern services, The Role of the Hospitality Industry in the Lives of Individuals and Families will teach you how to better meet the needs of guests at the national or international level while learning how the industry affects employees and their lives outside of work.

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Produktdetails

• Verlag: Taylor & Francis
• Seitenzahl: 270
• Erscheinungstermin: 11. Oktober 2013
• Englisch
• ISBN-13: 9781135409296
• Artikelnr.: 39704522

Autorenporträt

Cummings, Pamela R; Kwansa, Francis A; Sussman, Marvin B